From time to time, you search for emails in Outlook and it doesn’t display the results you’re expecting. In this article we will describe some of the methods you can use to fix issues with Outlook search in macOS.
Check your search options
When you first click in the search box in Outlook, it defaults to “Current Mailbox”. This means that it will only search the currently selected email folder. If the email you are looking for is in a different folder, you won’t see the results.
Click in the search box in the top right, click on the “Search” menu in the top left of the Outlook window and then select “All Emails” to change the setting to all email folders:
Tell Spotlight to re-index the Outlook data folder
The second possible issue is a corrupted Spotlight index. Spotlight, the macOS search feature, creates indexes of the data on the Mac to help speed up searching. Occasionally, these indexes corrupt, stopping the search from working. To try a re-index, complete the following steps:
- Open System Preferences > Spotlight > Pivacy
- Click “+” and add the following folder: ~/Library/Group Containers/UBF8T346G9.Office
- Select the same entry in System Preferences and click the “-” button
- Close System Preferences
These actions add the Outlook data folder to an exclusion list for searching, removing the index. Removing the folder from the exclusion list causes Spotlight to re-index the folder, possibly fixing the Outlook search issue.
Turn Spotlight off and on again
It is possible that the Spotlight search feature has crashed. You can either restart the Mac, or just switch Spotlight off and on again with the following steps:
- Open /Applications/Utilities/Terminal.app
sudo mdutil -a -i off
and press return, entering your password when prompted
sudo mdutil -a -i on
and press return
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